FAQs
When will my order ship?
Orders are typically processed and dispatched within 3 working days from purchase.
How do I track my package?
Once your order is shipped, you will receive a tracking number. You can use this on the carrier tracking page to check your shipment status.
Why can’t I track my order on the website?
Tracking details often take 2 to 5 days after shipping to appear. If you don’t see information yet, please check again in 1 to 2 days.
Why is my shipment status not updating?
Delays can occur due to weather, courier backlogs, routing issues or other transit problems. Update may take extra time in such cases.
What payment methods do you accept?
We accept UPI, Debit Cards, Credit Cards, Net Banking and other secure online payment options.
What is your return policy?
If the product is defective, damaged or incorrect, contact us within 7 days of receiving your order. Our team will review the case. If approved, we will issue a replacement. Do not ship any item back without return instructions.
Are return shipping charges refundable?
No. Return shipping charges are your responsibility. Original shipping fees are non refundable.
Do your products come with warranty?
Warranty duration varies by product. Refer to product packaging or the Warranty section on our site for details.
Are your products genuine?
Yes. Pearlbeat Lifestyle sources all products through verified distributors and brand authorized suppliers.
What if an item is out of stock or gets cancelled?
If an ordered item becomes unavailable, we will inform you and offer options: wait for restock, pick an alternative, or receive a full refund.
How can I contact support?
Use the Contact Us page or email our support team with your order number for quick assistance.